Don't bother looking for the 20 page 'terms and conditions' document because we never wrote it.
Taking into account normal wear and tear, our HepaZone units are guaranteed for defects in materials and workmanship for the duration noted below from the date of purchase. Defective product along with proof of purchase can be returned to Qualitair inc. within the prescribed time period for replacement or repair at our discretion.
HepaZone S: 3 years
HepaZone M: 3 years
Refurbished HepaZone: 1 year
*Batteries have a limited warranty of 90 days
The customer is responsible for paying for return transport (return transport will be charged to the customer, unless the customer has been notified otherwise in advance). The product must be packaged appropriately. Qualitair cannot be held responsible for any damage done in transit.
Procedure for sending repairs:
Contact our team to obtain a return authorization number (RMA).
• The problem results from improper use
• No problem is detected
• The device meets the quality standards of Qualitair inc.
Phone: 1-877-444-8012, 8:30 am - 4:30 pm EST
If you are not completely satisfied, give us a call, we will help you.